Discover our most frequentally asked questions below

I understand that Miller’s is 100% employee owned. What does that mean?

After over 40 years as a family-owned business, the Miller family recognized the dedication and support the employees had given that had helped to grow their company in number and in reputation.

What makes Miller’s the #1 Senior Rehab Company in Indiana?

According to the 5-star ratings awarded by the Centers for Medicare and Medicaid (CMS). Miller’s leads the State’s large chain providers in overall quality. In addition, many consider Miller’s to be Indiana’s the #1 Senior Rehab Company due to the focus on delivering quality rehabilitation around the State. Because of that focusthese factors, Miller’s continues to be a popular choice for so many patients, physicians, and other providers searching out the best in rehabilitation. Our therapists work with a variety of orthopedic, cardiovascular, and neurological conditions and have countless success stories. Both inpatient and outpatient therapy is provided depending on the resident’s needs.  Regardless of the Miller’s location you visit, our goal remains to assist patients in achieving their health and independence goals.

What types of therapy does Miller’s offer?

Most Miller’s locations provide Physical, Occupational and Speech therapy on both an inpatient and outpatient basis. The therapists and residents work together following a customized therapy plan to enhance recovery. Therapy is provided at variable times during the day depending on the resident’s performance and preference. State of the art equipment may be part of an effective therapy program and used for many prevalent conditions such as pain, falls, edema, strokes, contractures, dysphasia, post-surgical recovery, urinary incontinence, chronic wounds and more. In addition, most locations offer private suites as a part of the rehabilitation stay experience.

What are Miller’s return home strategies for patients?

Many people are able to return to their home after benefiting from our short term rehabilitation services. Upon admission, a care plan including a ”Discharge to Home” plan is established, with staff, the resident and their family setting goals for discharge. With an interdisciplinary team approach, each discipline can strive to help the resident reach their goals. Therapists may visit resident’s homes prior to discharge to offer suggestions and to determine therapy needs prior to returning home. A discharge care plan meeting is also held in which home healthcare, outpatient therapy; meals on wheels, and other services can be discussed.

How is a patient’s stay paid for?
  • Medicare Part A - Medicare A is a Federal health insurance program for people age 65 and older or those who meet certain disability requirements. In a nursing facility, Medicare A pays based on medical need and requires an inpatient hospital stay prior to admission. Frequently, the early days of a patient’s rehabilitation stay may be paid for by Medicare Part A.  With traditional Medicare A, if the patient meets the Medicare’s established requirements, the first 20 days are covered at 100%. If the patient continues to meet Medicare’s requirements for their stay past the 20th day, days 21-100 will require a co-payment through a Medicare Supplement Policy or are paid privately.
  • Managed Care - Managed care occurs on certain medical plans in which access to healthcare services is managed with the goal of quality care at the lowest possible cost. Some examples of Managed Care are HMO’s and PPO’s. With managed care, the financial risk is shifted to the provider.
  • Private Insurance – There are a large variety of insurance plans available, each with its own benefits and requirements.  The Business Office Manager can help to get verifications of the benefits of a patient’s specific policy and may assist with supplying the patient with the information needed to file a claim.
  • The Indiana Medicaid Program - Medicaid is a Federal and State funded medical assistance program. Medicaid pays based on financial need. To apply for Medicaid, an application needs to be completed online or in person at a Medicaid office. The individual’s or couple’s assets are considered in their entirety, including checking and savings accounts, 401k’s, CD’s, retirement accounts, life insurance, etc. Elder law attorneys specialize in Medicaid information and applications. Miller’s Business Office staff may also be able to assist with connecting you with your local Medicaid office and furnish you with general information.   
  • Medicare Part B – Medicare B is a Federal health insurance program for people age 65 or older or those who meet certain disability requirements. This program allows for residents to receive therapy if their stay is not covered by Medicare A. Medicare B may also cover items such as outpatient therapy, labs, x-rays, flu and pneumonia vaccines, and certain medical supplies. A co-payment from a Medicare supplement policy is often required. Medicare B has a deductible. The facility Office Manager can assist you with more information.
Does Miller’s provide Hospice Care?

Miller’s works with area Hospice agencies to deliver compassionate care to patients who are in the final stages of their life, as well as offering support to patients' families. Miller’s works to promote a quality of life for our residents and to give assistance to those saying goodbye. Personalized care and dignity of the aged and dying is greatly valued. Not only does the patient need special attention at this time, but members of the family do also. During difficult times like this our goal is to deliver care and services that can help individuals find ways to cope throughout the process. 

Does Miller’s have Alzheimer’s Units?

Specialized Memory Care is offered in a number of our communities following concepts based on current professional findings and philosophies.  These units are staffed by employees who have received additional training which addresses the special needs of patients with dementia.

What is Miller’s Adult Day program?

Miller’s Adult Day Program is available in most locations for individuals who are regularly cared for in their home by family or others. Miller’s Adult Day Services, along with short term respite stays, help to give the regular caregiver a much needed break for time to unwind, work full-time, attend to personal appointments, or other activities that could otherwise be difficult or impossible. The program provides scheduled activities and exercise that eliminate social isolation and stimulate mental awareness, nutritious meals and snacks, and administration of medications.  While Miller’s Adult Day Program is offered in most Miller’s locations, it is dependent on bed availability and other factors. For more information about requirements, availability and pricing, talk to the Admission professionals at your local Miller’s for more information about requirements, availability and pricing.

What is Miller’s policy on smoking?

All Miller's campuses are designated smoke-free facilities.

Are patients required to have a POA?

Powers of Attorney are often executed by individuals to assist individuals with paying bills and other matters, while Health Care Representatives allow for help with patients’ medical decisions. Power of Attorney and Health Care Representative designations are not required but may be good to have in place should the patient’s health change at a later date. In some cases, if the patient is unsafe to make decisions and deemed incompetent to designate a POA or Health Care Representative, Guardianship may become necessary and must be done through an attorney and the court system. Consult your attorney or local legal service for advice and assistance on these matters.